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FREQUENTLY ASKED QUESTIONS...General Information: Browse our catalog online: Click on "courses" on the menu bar to the left. Browse by content area. Full course descriptions, teacher biographies, directions, and other pertinent course information can be accessed by clicking on the links. Sign in: If you are new to our site, you will need to create a student or household profile. Creating a profile will provide you with your own personal, password-protected account. Having an account will allow you to register online and track your course selections. Click on "sign in" on the menu bar to the left and follow the prompts. Items in blue are required information. Please choose a login that you will remember easily. The demographic information is optional, and is used for planning and statistical purposes only. You will receive a copy of your profile via email. After you have created a student profile (and on subsequent visits when you sign in), you will notice additional menu options that will allow you to edit your profile, check your current registrations, and view your transactions. Register Online: Add classes to your shopping cart. Follow the directions to complete your registration. Our secure site accepts Visa, MasterCard, American Express, and Discover credit cards, as well as debit cards with the Visa or MasterCard logo. You will receive an automatic email confirmation within 24 hours. How do I know if there is space available? If a class is already filled, the box will be black and you will not be able to check it. You may call our office at (812) 941-2385, or email prjahead@ius.edu and request to be placed on a waiting list. Contact us: If you have any questions about using this site, please don't hesitate to contact us by email (prjahead@ius.edu) or by calling (812) 941-2385. What holidays does campus observe? Martin Luther King Day, Thanksgiving Break, and Christmas Break. Specifics about scheduling are included with each course description. Classes meet on the IU Southeast campus, at 4201 Grant Line Road, in New Albany. Registration stays open until the first day of the class as long as space remains available. Many classes fill quickly, so we encourage you to register early. What are your policies for payment of fees? Full tuition must accompany your registration. Payment may be made by check, money order, Visa, MasterCard, American Express, or Discover. Payment by credit card is only accepted through the online registration system. ONLINE: Go to www.ius.edu/projectahead ... it's fast and easy! You can enroll in classes by clicking on the "sign in" link at left (see "Sign In", above). Then click on the "courses" link to browse through available classes. When you find classes that you want to take, add them to your shopping cart and then complete your order via our secure server. We accept Visa, MasterCard, American Express, and Discover, as well as debit cards with a Visa or MasterCard logo. Provide an email address when registering online to receive instant confirmation of your payment and registration. MAIL: Send your completed registration forms/payments to IU Southeast, Office of the Bursar UC 103, 4201 Grant Line Road, New Albany, IN 47150-2158. Do not mail cash. Please be sure your check or money order is payable to Indiana University. How will I know if I get into a class? If you register online, you will be able to see whether space is available. Once you complete the necessary payment information, you are registered. You will receive an automatic email confirmation within 24 hours. If you provide an email address when you register by mail, you will receive an email confirmation within 24 hours after we process your registration. What happens if the course I select is full? If the course you select is full, you can request to be placed on a waiting list. If you paid by credit card, your account will not be charged. If you paid with separate checks for each course, your check will not be deposited. If you paid with one check for more than one class, you will have credit in your account. If space opens up in the class, we will advise you by e-mail and/or by phone. Email prjahead@ius.edu or phone (812) 941-2385 to request placement on a waiting list. Can a class be cancelled because of low enrollment? Unfortunately, yes. In most cases we require a set minimum for a class to run, although this minimum will vary. If we have to cancel a class due to low enrollment, we will notify you at least two days before the class is scheduled to begin. If you need more notice, we suggest you call or email the office to check enrollment. If at all possible, please register for a class at your earliest opportunity. All too often, we cancel a class, only to have students call at the last minute wanting to register. If we have to cancel your class, you can request a full refund of your tuition or transfer to another course of your choice, space permitting. Course changes and cancellations. If you must cancel your enrollment in a course, please contact us at 812-941-2385 (or email prjahead@ius.edu) as soon as possible; this will allow someone on a wait list to attend. It is occasionally necessary to cancel, postpone, or change a course meeting date due to insufficient enrollment, instructor illness, inclement weather, etc. Please provide us with more than one way to contact you should this become necessary. If you must travel a significant distance to a course, you may wish to call 812-941-2385 before making the trip, to confirm that the class will meet as scheduled. Are your classes handicapped accessible? For questions about accessibility please call or email our office. If we are not able to accommodate your accessibility needs, we will refund your payment. Parking permit dispensers are located at each campus entrance. You may purchase a daily parking permit for $1.00, and place it on your dashboard. This allows you to park in any blue or red space for up to 24 hours. Please do not park at meters or in handicapped spots. Alternatively, you may park at meters. Meters have a three-hour time limit. Only during Project AHEAD® -- free parking. Please park in student parking. What happens in case of inclement weather? For announcements of school closings due to inclement weather, please check our website, call the IU Southeast Information Line at (812) 941-2567, or listen to WHAS 84AM. We will make every effort to reschedule such classes. Students may not make up absences by attending classes other than their own. If a class session is postponed by an instructor or due to extreme weather, a make-up date will be scheduled. If you are unable to attend the rescheduled class, please email us in advance, and we will arrange to give you a credit for the missed class only.
If you have questions not addressed here, please feel free to contact the office at (812) 941-2385, or email prjahead@ius.edu.
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